The Barbados Water Authority’s (BWA) recently established Rapid Response Unit will play a key role in the way the utility company responds to challenges concerning water outages and leaks and the way in which it communicates with the public, going forward.
Acknowledging the above recently was Chairman of the Barbados Water
Authority (BWA), Dr. Atlee Brathwaite.
“Information and communication is critical and certain problems we had, we did not address very effectively (last year). For example, delivering water to customers in the countryside. Therefore, we paid some attention to the mobilisation of resources to bring in additional tankers and to also ensure that the tankers were properly deployed,” he commented.
“We have established what we call a Rapid Response Unit. The Rapid Response Unit will be coordinated by Joy-Ann Haigh, who also has responsibility for information (and communications) and she will be working assiduously and closely with the various technical divisions, to ensure that water is delivered to our customers,” Brathwaite further noted, as he spoke of the way forward for the BWA.
“In addition, we have a number of problems we suffer from and the public often criticizes us. There are outages, leaks that are not quickly addressed, burst (mains/pipes) that are not quickly addressed. That Rapid Response
Unit
will address some of these problems,” he continued.
“That is not to say they will be taking over the core of the distribution section, because the more complex things the distribution section will continue to deal with, but any areas that can be fixed quickly, the Rapid Response Unit will deal with,” the BWA Chairman revealed.
His comments came as
he spoke with members of the media concerning a
number of changes to the institution, at the BWA’s Headquarters in The Pine, St. Michael, on Friday afternoon. (RSM)
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