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Reverend Philip Drayton delivered uplifting words from The Holy Bible to the members of the Registration Department when they celebrated the Department’s 130th anniversary with a Thanksgiving service at the Abundant Life Assembly yesterday.
WORK to improve the functioning of The Registration Department has started.
As the Department celebrates its 130th anniversary this year, its management is focused on “Repositioning [it] for World Class Excellence”, with a vision to provide citizens with an accessible judicial system that maintains a high degree of public trust and confidence, dispenses justice by resolving disputes, and conducting administrative functions in a fair, equitable, just, speedy and efficient manner, to provide world class customer service.
Yesterday, while speaking at a church service at the Abundant Life Assembly, to celebrate the milestone, Registrar of the Supreme Court Barbara Cooke-Alleyne, said evaluation of the processes and functioning of the Department is on-going, pointing out that more recently, the Office of Public Sector Reform has been carrying out a re-engineering of the processes exercise in the Records Branch.
In addition, a Customer Satisfaction survey was conducted and completed.
“The results of that survey was submitted and will be discussed in the coming weeks,” Cooke-Alleyne said.
The Department has also been enhancing and upgrading the current system for the processing of certificates with a view of having the current system integrated into a more reliable and up to date system, which will allow for an easy, fast and cost-effective way for government employees at the national, regional or local level to research the stored information.
The system will also provide data sharing, in an effort to speed up paper work and exchange of letters between different departments, a process needed for high-level government decision making.
“[There will also be the] introduction of security paper to be used for birth, death and marriage certificates and to bring them in line with international standards. Upgrade the JEMS system by introducing E-Filing and E-Litigation; provide access to court information through the World Wide Web,” she said.
The Registrar explained that the Court’s website will be the central point of access to and source of information about the judiciary, more information about the scheduling of cases will be provided, and additional information on how to file a case will also be included.
She also pointed out that provisions are also being made for data exchange with other Justice Agencies and Civil Registries.
“A number of important reforms and initiatives which are directly relevant to the administration of justice have been outlined. It is evident that serious efforts have been made and are being made to reposition the department to achieve world class excellence. Some of the reforms and initiatives are already in effect; others will come into effect in the coming years,” she said.
The Registrar also noted that the Department achieving its vision will require involving many people and interpreting many new technologies. She said, it will require numerous independent projects, some sequential and some simultaneously, and it will require new resources.
“With this assistance of Government, we are positioning the Department on a new and progressive path.”
“We must now acquire the resources, and manage the process so that all affected groups are involved and the vision becomes a reality,” she said.
Attorney General and Minister of Home Affairs Adriel Brathwaite, Chief Justice Sir Marston Gibson, Chief Magistrate Christopher Birch, Justice of Appeal Sandra Mason, and Minister of State, Prime Minister’s Office, Senator Patrick Todd, were among the dignitaries who attended yesterday’s service. (AH)