Dr. Richard Ishmael received his award for retirement after many years of service.
Registered Nurse, Michael Hendrick being given the Excellence in Patient Care award.
The Queen Elizabeth Hospital recently recognised the achievements of those persons who, in their view, ‘keep the institution going’. The RESPECT awards is a result of the RESPECT programme which commenced in 2012. It is an emulation programme that is designed to reward the excellent service and promote employee commitment and teamwork.
Speaking on behalf of the CEO of the hospital was Lousie Bobb. Bobb explained, “It is our perennial goal to ensure that we do all that we can to create the enabling environment that is conducive to promoting excitement, to encouraging willingness to accept responsibility and driving staff commitment and initiative and take the necessary corrective action when things do not go according to plans.”
Noting that it is a tall order, Bobb articulated that building staff pride is extremely instrumental in enabling high levels of performance and proposed several techniques by which it can be done. Some of these techniques include: clarifying what matters and why it matters again and again and again, celebrating the little steps as much as the big ones and balancing pride in accomplishment with pride in doing even better the next time.
“This will not be an easy task but I dare say that we have begun to put things in motion for building a culture of Pride and Industry in the roll out of this programme. For even in the face of Government’s constraints, we have forged ahead with these awards and this is our fourth year. This is our way of recognising individuals and teams for their contributions and their labour of love for this institution. We will also continue to ensure that the programme remains aligned to the hospital’s strategic objectives,” posited Bobb.
In pointing to the institution’s achievements, Bobb made mention of a number of accreditation programmes.
“Early this year, we officially launched our hospital-wide accreditation initiative which will require strength and effort of all of us to work in harmony towards the international designation in quality health care and safe patient care…Just a few months ago our laboratory department was rewarded accreditation in accordance with ISO 15189 standards, a very proud moment in our history... By the start of the new financial year, we hopefully shall receive re-designation as a baby-friendly hospital. Our external assessment toward Hazard Analysis and Critical Control Point designation.”
Going further, explained that Dr James, CEO of the QEH, has indicated that in the upcoming financial year as the focus remains on service quality, attention would turn towards ISO 9001 certification. In embarking on this new accreditation, Bobb urged all staff to participate whenever possible. As she closed, she congratulated the awardees and implored them to keep striving for excellence.
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