Minister of Industry, International Business, Commerce and Small Business Development, Donville Inniss (right) presenting BIDC CEO, Sonja Trotman with her 30 years of service award.
By:
Patricia Thangaraj
One of the goals that the Barbados Investment and Development Corpo-ration (BIDC) would be working on for 2017 is enhancing their client service delivery.
This is coming from the CEO, Sonja Trotman who delivered the welcome at the 60th anniversary Black and White Affair of the BIDC recently at the Hilton Hotel Barbados.
She said that this is because they recognize that the sectors that they serve are constantly changing and this year alone they saw some of these changes play out. This included such areas as client expectations.
“We recognize at the BIDC that the sectors which we serve are ever-evolving. This year alone, we have seen some of the most marked changes in client expectations. This demand for operational enhancements, market positioning and effective business solutions is something that we have a keen eye on and are very well placed to continue delivering on for the future. We want to position ourselves on a level of client service delivery that is hard to parallel in our industry and we hope that you will see the continued improvement at whatever point you engage with our agency.”
She acknowledged that this would not be easy as they are currently facing challenges as an organization and as a country – challenges which are expected to continue into next year. “At this festive time we as a company can reflect on what has been a challenging and transitional period for both the BIDC and Barbados as a whole. I don’t expect circumstances to get any less challenging in 2017,”
However, they said they would work assiduously to meet their clients’ demands as they seek to provide a high quality of service to them which would equip them with the knowledge to continue to build their businesses.
“Our commitment to our clients is built on a simple pledge – to put our clients’ interests first and at all times deliver professional and high-value services that would support their decision making, enhance their competiveness and add value to their operations. The BIDC is better positioned than ever to lead the advances in industry that we all would like to see. I certainly look forward to our future.”
Meanwhile this year, integrity and trust were two of the areas that they placed emphasis on and will continue to enhance next year said the CEO.
“Integrity and trust are two key themes that have been borne out throughout the year. Integrity is something that we, as professionals, must operate with but trust has to be earned. Gaining and retaining the trust of our clients is paramount to successful business development and will be something that we strive to build upon in 2017.”
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