TRAVEL partners from across North America and Canada joined local tourism officials recently during the inaugural virtual Spirit of Barbados MegaFAM, hosted by the Barbados Tourism Marketing Inc. (BTMI).
Over the past three years, travel agents were given an opportunity to visit Barbados and see the sights and sounds and “sell” those experiences to their clients. This year, the COVID-19 pandemic put a halt to that initiative. However, feedback from the travel agents and other local and international partners attending the virtual event indicated that the BTMI still managed to capture what Barbados has to offer during the whole-day MegaFAM extravaganza.
Aspects of Barbadian life were highlighted during the destination immersion segment including the Tuk Band, pottery with Maggie Bell and attractions such as off-roading, the Marizayra’s Sanctuary and a sea turtles release, which were all well-received by those in attendance. One of the segments also focused on the COVID-19 travel protocols where persons expressed their concerns and sought clarity on aspects of the testing and quarantine process.
Minister of Tourism and International Transport, Senator Lisa Cummins, also joined the virtual event, noting that over 700 joined online.
Senator Cummins used the opportunity to thank airlines from the US and Canada for continuing to fly to Barbados, including the speciality flights especially business class customers coming to enjoy the 12-month Welcome Stamp initiative.
“We’ve offered you the opportunity to be a tourist for a year while you are working and avoiding lockdown in your home country. We are very pleased that many of our airline partners are putting on special flights to allow those persons to come to Barbados. We are looking forward to welcoming those persons too and later in the year, we expect that WestJet will join the family of airline partners who will be again flying to Barbados.
“We here in Barbados are so pleased to have partners like you, partners in the international industry who are collectively working with us here in Barbados, your home away from home, to ensure you are able to offer a safe destination for safe travellers and to make sure you have nothing but a safe vacation.
“You may not be able to take the stroll along the beach right now ... but we look forward to having you when you can do all of that, but in the meantime we are going to be telling you all about what Barbados is preparing for you when you are ready to come back.
Interim Chairman of the BTMI, Petra Roach, also thanked the industry partners for their work. “We are so appreciative of the hard work and dedication that you, the travel agents, put into your loyalty and support for Barbados. We say it often, but we can never say it often enough. We are very privileged to have a family because that is what we have become – a family of travel agents, travel advisors who really are the extended family to the BTMI. You are always welcome.
“We have recognised that people have stopped and taken stock and recognised that life is fragile and unpredictable. What we are doing here on the island is crafting a new re-entry brand campaign which talks about filling your soul; which talks about doing things different. People want to see how they can contribute and be better global citizens. People want to see how they can contribute and get involved in helping people who may not be as fortunate as they are. People want to contribute and share their knowledge, because we recognise that working collaboratively together, we can absolutely defeat any of the challenges that come upon us,” she said.
Business Development Officer in the USA, Eusi Skeete, stressed the importance of travel advisors to the industry. “You are a fundamental component of what we do, and our industry would never be the same without you as our travel partners.
“Barbados remains committed and we recognise the absolutely important role that you play and you have demonstrated time and time again, especially during this crisis, why it is important that we should always encourage consumers to book directly with our travel advisor partners.”
BTMI Director, Canada, Peter Mayers, said this virtual experience could not have come at a better time. “Only last week one of the trade publications in Canada, Travel Week, spoke specifically to the impact they think travel agents will have coming out of COVID. I thought this was good – the fact that the value of the travel agents – they feel – has risen. The fact that we are doing this today, bringing agents together for a slice of Barbados for the entire day, I think is timely and I think it certainly shows our commitment to the travel agent community and the role that we expect them to play as we emerge from COVID-19.
“We want to thank you for what you have had to endure over the last seven months in terms of the travel industry. For your constant engagement and refreshing spirit, even at a time when flights were cancelled, borders were shut and the outlook appeared and some would say, still appear uncertain. But you have been resolute, you stuck with us and on behalf of Destination Barbados we want to thank you and commit to you our continued support.
“There was a period of time where the narrative suggested that travel agents were a dying breed and their role was being questioned, the value they brought to the travel process. We have walked through that process and saw how that wasn’t exactly true. Here we are at another stage of crisis, albeit significantly more, the same thing again, and you are getting the sense that persons of all ages and stages are seeing the value of the travel agent ... guiding us through what travel will look like post-COVID.” (JH)